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SENIOR DIRECTOR OF ENGINEERING OPERATIONS

Company: Ultimate Kronos Group (UKG)
Location: Fort Lauderdale
Posted on: February 20, 2021

Job Description:

This role is a strategic, leadership position within the Development organization working closely with Engineering leadership to define and deliver continuous analytics for the organization, drive organizational operational programs, and provide insight on priorities and strategy that will improve the customer experience. Expertise in software development, product development, business analytics and reporting is a requirement. Ideally, you will also have a background in either engineering management or technical program management in a SaaS and agile environment. Primary/Essential Duties and Key Responsibilities:

  • You are someone with a strong customer obsession, experienced in process and product improvement to deliver outstanding results to a variety of internal and external customers.
  • You're data-driven, skilled in defining goals and achieving results, and you excel in an intense, dynamic work environment.
  • You are tech-savvy and also work well across an organization, forming strong partnerships with internal stakeholders in Operations, Product, and Engineering teams and critical external third parties.
  • You define metrics to measure performance, set goals for improvement in each area, and work with the responsible teams to systematically improve and sustain high performance.
  • Define and champion new Engineering and business metrics for understanding Engineering productivity, velocity, and delivery capacity - for product & site operations.
  • Expand and evolve Engineering metrics and reporting to increase the level of transparency and KPI based reviews & decisions within Engineering, and at the company exec level.
  • In this highly-visible role, you'll be responsible for growing, managing, and reporting on both day-to-day operations and strategic projects that enable UKG to scale
  • In this role, you are in a strategic, leadership position within the Development organization - working closely with Engineering leadership to define and deliver continuous KPIs and analytics for the organization, as well as driving organizational operational programs.
  • You will take point on evolving Engineering strategic and tactical KPIs and providing insight on priorities and strategy. Bringing a level of expertise with software development, product, business analytics and reporting is a requirement. Ideally, you will also have a background in either Engineering management or technical program management in a SaaS and agile environment.
  • Partner with Technical Program Managers and Scrum Masters to tie together and cascade Engineering reporting across all product areas and initiatives in an effective and efficient manner.
  • Assist the SVP of Development with the planning and management of other Engineering operational initiatives, such as Engineering's interaction with Product or Sales events.
  • Experience within an Engineering organization, working directly with SVP/VP level leadership; minimum 3 years total
  • Engineering management or technical program management experience; minimum 12 years total
  • Experience developing and introducing new software development, product, business, operations, and people-related metrics
  • Hands-on experience planning and running large organizational or operational initiatives from start to finish
  • Exceptional verbal and written communication; skilled with communication at all levels
  • Self-driven and takes initiative when confronted with ambiguity
  • Strong leadership and collaboration skills; ability to influence without authority
  • Strong technical aptitude/affinity; experience working with software, test, and/or system engineers
  • Thrives in a fast-paced environment with a high rate of change. You will---
    • Hire, mentor and scale a high performing small team that includes both strategic and operational functions.
    • Develop a long-term strategy for business process outsourcing across teams, providers, and countries.
    • Define metrics in a rapidly growing and ambiguous environment and hold both internal and external teams accountable to results.
    • Drive root-cause analysis of existing customer pain points in partnership with product and engineering teams.
    • Foster a culture of process improvement and defect elimination to improve the customer experience.
    • Partner with engineering to automate and simplify current manual business processes.
    • Manage rhythm of the business, i.e., drive increased visibility for our leadership team into external partner business performance and opportunities for growth. We are looking for someone who has:
      • BA/BS with 9+ years of experience, Master's degree preferred.
      • Experience building and scaling large-scale strategic and cross-functional programs from the ground-up.
      • Experience developing and deploying organizational strategies and goals.
      • Ability to prioritize and demonstrate relentless discipline in achieving goals.
      • Strong ownership, bias for action, and willingness to roll-up your sleeves to get the job done.
      • You've built and worked across high-functioning teams; and served as coach and mentor to the team while scaling in new areas
      • Passion and empathy for the customers you serve.
      • Demonstrated track record of building and growing high-performance teams that can deliver results against multiple complex projects.
      • Strong deductive skills and data-driven orientation.
      • Ability to influence without authority to partner with cross-functional teams.
      • Experience in a B2B environment with unique and varied customer needs. Disclaimer: This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company's online employment application, please contact It has come to our attention that some people have been contacted online by persons impersonating job recruiters for Ultimate Software. These fraudulent "recruiters" have used Gmail accounts to contact, and have requested personal information, such as depositing a check to purchase work-related supplies. These are not legitimate recruiters or job offers, and do not represent Ultimate Software. To safely apply for and view open positions at Ultimate Software, please click "Apply" and follow the instructions. Note that our recruiter emails always come from an official ultimatesoftware.com email address. If you suspect you have been the victim of this or a related fraud, immediately contact your financial institution, and then file a complaint with the FBI's Internet Crime Complaint Center at . If you shared other personal or sensitive information, you may need to take additional actions relative to what was shared. Your local law enforcement department may also be able to assist. For any general security related questions regarding Ultimate, feel free to email - provided by Dice

Keywords: Ultimate Kronos Group (UKG), Fort Lauderdale , SENIOR DIRECTOR OF ENGINEERING OPERATIONS, Engineering , Fort Lauderdale, Florida

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