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Genesys Engineer

Company: Citrix Systems
Location: Fort Lauderdale
Posted on: May 16, 2020

Job Description:

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:
Someone to serve as the Lead Genesys Design Engineer in a large global enterprise to develop and recommend scalable solutions and ensure that initiatives support the corporate vision.

Position Summary
As the Lead Genesys Engineer you will provide the planning, design, operations, acquisition, and implementation of the company s communications system. You will need to evaluate company requirements to determine whether an internal or other operating system is more appropriate. You will also conduct project planning, cost analysis and vendor comparisons as well as perform traffic study analysis to determine best configuration of systems.

Primary Job Responsibilities
- Accountable for using project lifecycle methodology including the creation of project plans, charters, budgetary estimates, and network documentation
- Will participate and/or lead project teams as a technical resource to deliver solutions that follow best-practice standards.
- Provides Tier 4 engineering and Tier 3 support during critical incidents as necessary.
- Participate in strategic planning process and assist with managing strategic vendor relations.
- Lead select team initiatives with other engineers for new technology introductions / deployments, and establishing best-practice recommendations.
- Will function in a customer-facing role gathering requirements and working on strategic planning on an annual / quarterly basis.
- Provide training materials and documentation for operations hand off and customer communications.
- Work with business units to understand and gather requirements for projects and system enhancements.
- Effectively translate business requirements into high-level design documentation. Estimate level of effort and document scope of implementation. Determine potential impact to data and systems resulting from projects, enhancements, and production support.
- Support the operations team during the transition into production.

Qualifications
- Must be self-motivated with strong interpersonal, communication, presentation, and organizational skills
- Ability to work and team effectively with clients, management, and staff members in a multi-tiered, fast-paced, international environment
- Experience working in previous operations role highly recommended with some design/implementation exposure
- Proven experience in large global enterprise telephony environment performing in a role influencing technology selection, projects, and architectures
- Proven knowledge and experience with implementing at least 1 Cloud based Voice Solution (Cisco, Avaya Cloud, Genesys PureCloud, 8x8, RingCentral, etc.)
- Experience Implementing and Supporting Genesys PureConnect (aka Interactive Intelligence) solutions
- Avaya Voice Communication Infrastructure including Media Servers, Modular Messaging, CMS, Avaya Interaction Center, PBX/Automatic Call Distributor (ACD), Interactive Voice Response (IVR), and Computer Telephony Integration (CTI) is desired.
- Avaya Telephony certifications are strongly recommended
- Experience migrating Premise based Voice solutions to a Cloud based Voice solution.
- Experience with Skype for Business or Teams implementations.
- Understanding of SIP components such as Session Manager and Session Border Controller (SBC) is desired
- Ability to translate technical recommendations into a visual format for presentation to non-technical stakeholders
- Demonstrated experience and/or certifications in Project Management (PMI) a plus
- Familiarity with basic networking concepts
- Significant experience in Project Management and/or implementation planning
- Travel may be required

Basic Qualifications
- Requires advanced knowledge of job area obtained through advanced education combined with experience. May have practical knowledge of project management.
- Requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience; or a Master s degree with 3 years; or a PhD without experience


*LI-AG1

What you re looking for:
Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It s a simple philosophy that guides everything we do including how we work. If you re an engineer, we ll give you plenty of ways to test your skills on cutting edge technology. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If this sounds like you then we d love to talk.

Functional Area:Telecommunication Services
About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You ll enjoy our workstyle within an incredible culture. We ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Keywords: Citrix Systems, Fort Lauderdale , Genesys Engineer, Engineering , Fort Lauderdale, Florida

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