Customer Support Representative (CSR)
Company: Zephyr
Location: Jupiter
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Zephyr is a growing platform of
local brands in the residential home services industry, spanning
HVAC, plumbing, and electrical trades. Our mission is to perfect
the home services experience from the inside out—by investing in
our technicians, supporting local leadership, and equipping our
teams with the tools and resources to deliver trusted service in
every home we enter. We operate in multiple markets across the
country, combining the local trust and expertise of each brand with
centralized support across marketing, technology, operations, and
finance. At Zephyr, we move with purpose—bold in our pursuit of
excellence, grounded in transparency, and unified by our commitment
to customers, teams, and community. About the Role Stephen K. Denny
Heating & Cooling is looking for a Customer Support Representative
(CSR) to help support our technicians and ensure installations are
completed efficiently and accurately. This is a full-time role that
will report to the Client Support Manager and can be fully remote
or based out of our Jupiter, FL office. What You'll Do Have phone
conversations with prospective and current customers to answer
questions, set appointments, and schedule service visits Support
technicians by ensuring jobs are properly scheduled, and customer
information is accurate Deliver a high level of customer service
while representing the Stephen K. Denny brand Work Schedule Options
(EST): Monday–Friday, 10:00 AM–6:00 PM or Tuesday–Friday, 10:00
AM–8:00 PM We'd Love to Hear From You If You Have Prior experience
working for an HVAC company (preferred) Experience with
ServiceTitan (a plus) Excellent written and verbal communication
skills Strong customer service and organizational skills Benefits
and Perks Competitive Pay : Significant base salary and bonus
opportunity Benefits : We offer top-notch benefits! Various
medical, dental & vision plans, including 100% employer covered
options for you and your family 401(k) match up to 3.5% 100%
Company paid long & short-term disability and life insurance Cell
phone reimbursement and work-from-home stipend Flexible spending
accounts for health and dependent care Training and Career Growth :
We are scaling quickly and would support this person's career
growth and development Paid Time Off : Company paid holidays,
unlimited PTO, and a paid Parental Leave Policy Zephyr and its
companies are proud to be an equal opportunity employer. We provide
employment opportunities without regard to age, race, color,
ancestry, national origin, religion, disability, sex, gender
identity or expression, sexual orientation, veteran status, or any
other protected status in accordance with applicable law.
Keywords: Zephyr, Fort Lauderdale , Customer Support Representative (CSR), Customer Service & Call Center , Jupiter, Florida
