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Business Process Writer

Company: Kforce Technology
Location: Fort Lauderdale
Posted on: November 19, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking a Business Process Writer in Fort Lauderdale, FL. Essential duties include, but are not limited to:

  • Business Process Writer will document business process and requirements for upcoming projects, enhancements, software elevations; This includes features and subsequent phased features to help in the prioritization of enhancements
  • Maintain documentation and keep it up to date; Partner with our training team to validate proper use and alignment with system standards
  • Participate in UAT as requested and maintains list of issues organized and share with the team. Assist in prioritization of break/fix items
  • As a Business Process Writer, you will participate in meetings, document, and distribute meeting minutes and action items and follow up with such
  • Update project plans and milestones as needed and follow up on milestones and critical path items
  • Manage the contract process collaborating with other departments in the company and track all invoices and ensure their processing accurately, including reconciling expenses with budget and contractual terms
  • Create presentations and document product features
  • Document SOPs
  • Business Process Writers interact with vendors as appropriate
  • Participate in brainstorming discussions
  • Develop ACD call routing using inContact Studio
  • Design, implement, configure, test, and support multi-channel (chat, inbound/outbound calls, work items) communications Job Requirements:REQUIREMENTS:
    • Bachelor's degree preferred
    • 1 year of related experience with current systems, project management, communicating with leaders
    • Exceptional interpersonal and communication skills with the ability to deal with a diverse range of people
    • Self- sufficient, detailed oriented
    • Extensive knowledge of Microsoft suite of Office
    • Demonstrated working knowledge of telecom principles and concepts
    • Strong customer service and technical support skills, coupled with problem-solving, troubleshooting skills, analytical and decision-making ability Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Fort Lauderdale , Business Process Writer, Advertising , Fort Lauderdale, Florida

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