Office Assistant / Customer Service Representative

Company: Joe Hillman Plumbers
Location: Fort Lauderdale
Posted on: June 24, 2022

Job Description:

Job DescriptionJoe Hillman Plumbers, Inc. of Davie, FL is looking to hire a full-time Office Assistant / Customer Service Representative (CSR) with integrity and a great attitude to help keep our business flowing. Do you enjoy organizing so much that you wish everyone would let you organize their life for them? Are you a customer service professional who loves working with people but is ready to have most of your weekends and evenings free? Do you want to work for an established but growing company with a positive company culture? If so, please read on!This administrative position starts at $17/hr. In addition to great earning potential, we are happy to offer excellent benefits, including medical, dental, vision, a 401(k) plan with match, paid holidays, paid vacation time, life insurance, and on-the-job training. If this sounds like the right opportunity for you to make an impact with your exceptional customer service and administrative skills, apply today!ABOUT JOE HILLMAN PLUMBERS, INC.Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 31 years, we remain a family-owned business with a personal approach that provides plumbing and HVAC services throughout South Florida. We deliver high-quality service at a low cost and perform every job better than the one before.We treat our employees just as well as we treat our customers and our own family. We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.A DAY IN THE LIFE OF AN OFFICE ASSISTANT / CUSTOMER SERVICE REPRESENTATIVE (CSR)As an Office Assistant/ Customer Service Representative (CSR), you are the voice of our company! You provide superb customer service to our clients and help keep our office running smoothly. Your positive, friendly disposition comes through in all your interactions by phone, by email, and in-person--and is one of the reasons that our clients enjoy doing business with us.Your primary responsibilities are to answer phones, respond to emails, keep customer accounts updated, draft documents, and produce labels. You maintain detailed records of your interactions with customers and coordinate with other departments to resolve issues. You love that you get to interact with people every day and enjoy keeping busy!QUALIFICATIONS FOR AN OFFICE ASSISTANT / CUSTOMER SERVICE REPRESENTATIVE (CSR)

• High school diploma or equivalent
• 5 years of relevant customer service/ receptionist experience
• Basic computer proficiency
• Excellent phone skills
• Data entry skills
• Familiarity with Tri-County geography
• Love for working with people
• Experience preparing permit paperwork and scheduling inspections.
• Experience following up on permit status, and processing backflow recertification permitsBilingual skills in English and Spanish would also be a plus! Any experience in the home service industry, such as HVAC, plumbing, or electrical would be helpful but is not necessarily required. Do you enjoy interacting with people on the phone and understand good phone etiquette? Can you manage your time well and prioritize multiple tasks effectively? Are you self-motivated? Do you have excellent communication and interpersonal skills? Are you organized and detail-oriented? Can you solve issues for all kinds of clients with professionalism and patience? Are you reliable, punctual, organized, and detail-oriented? Do you thrive in a fast-paced environment? Are you goal-oriented and receptive to coaching and feedback? If so, then you might just be perfect for this Office Assistant / Customer Service Representative (CSR) position!WORK SCHEDULEThis full-time administrative position typically works during business hours at our office but needs to be available to participate in a rotating pre-scheduled on-call schedule after hours and on occasional weekends. There is an additional incentive for nights on call.READY TO JOIN OUR TEAM?If you feel that you would be right for this administrative job in the essential HVAC industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!Location: 33317 / 34986

Keywords: Joe Hillman Plumbers, Fort Lauderdale , Office Assistant / Customer Service Representative, Administration, Clerical , Fort Lauderdale, Florida