Genesys Contact Center Admin (REMOTE)

Company: Edelman
Location: Fort Lauderdale
Posted on: June 24, 2022

Job Description:

At Edelman Financial Engines, we believe everyone deserves to move their financial life forward.

We know that assets have the power to fund goals. Those numbers represent individual lifetimes filled with hard work and dreams for our clients and generations to follow. Our clients trust us to guide them forward with empathy, integrity, and invention. We uphold that same standard of respect and commitment for clients and colleagues alike.

As a Genesys Telephony Engineer, working in collaborative agile environment as a member of the Enterprise Collaboration Team you will be responsible for the day to day administration of the Genesys Cloud Client Contact Center platform this includes configuration, management, troubleshooting, integration, reporting, data analysis.

Responsibilities:

Day to day maintenance and oversight of the Genesys Cloud system

Troubleshoot escalated issues

Maintain end-to-end integrations with the Genesys Cloud CX platform and various cloud platforms

Be the key partner for organizational change and development process

Provide detailed estimates and work breakdown for assigned tasks to support our Agile practice

Requirements:

2-5 years' experience in contact center environment working with Genesys platform and its capabilities including (but not limited to) Workforce Force Management (WFM), Queuing/Routing, Call Flow, Conversational flows using Genesys Cloud Architect

Experience integrating with Cloud/SaaS applications, APIs

Working knowledge of programming experience with implementing API/Web Services

Knowledge of integrating Genesys Cloud with CRM solutions such as Salesforce, Microsoft Teams, and other enterprise technologies

Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic

Knowledge of Agile software development methodology and practices

Strong working knowledge of Cloud Technologies, Genesys Cloud App Foundry, AWS, etc.

Keywords: Edelman, Fort Lauderdale , Genesys Contact Center Admin (REMOTE), Administration, Clerical , Fort Lauderdale, Florida