Customer Service Specialist / Office Assistant
Company: HI-VAC Air Conditioning Services
Location: Fort Lauderdale
Posted on: June 24, 2022
Job Description:
Job DescriptionHI-VAC Air Conditioning Service in Sunrise FL. is
family-owned and operated. We are South Florida's premier air
conditioning service company servicing Plantation, Miramar,
Pembroke Pines, Weston, Coral Springs, Sunrise, and the surrounding
areas for over 40 years.Check us out online: www.hivacair.com We
are looking for a dynamic Customer Service Specialist / Office
Assistant to join our team, someone with a passion for serving
customers, stellar communications skills, and ability to multi-task
in high-volume environments. This position is the initial contact
to our clients, and customers, answering phones, scheduling routine
maintenance, and plays a vital role providing excellent service to
our internal team & customers. Promoting product and services to
customers. Reasons to Consider HI-VAC:
- We are family owned and operated and treat all employees like
family. You are not just a number here.
- A+ BBB rated and 4.9 Google star rating. Customer service is
our #1 priority!
- We have been presented with several Distinguished Dealer Awards
from the Trane Company. We meet the highest Trane standards for
customer satisfaction and continuing technical education.
- Medical coverage 50% paid by employer for employee
- Spiff / bonus program!Job Title: Customer Service Specialist /
Office Assistant Work Hours: Monday thru Friday; 8:00am to 5:00pm,
with occasional overtime during peak seasons Pay Scale: up to
$22.00 per hour depending on experience + Spiffs Benefits:
- Medical 50% employer paid
- Dental insurance
- Vision insurance
- Vacation Time
- 401K with match
- 6 Paid holidaysPrimary Job Function: Answer incoming calls,
schedule customers routine maintenance, and providing Maintain
customer database with current information. Clear and concise
communications with department managers, employees, and company
customers, including keeping customers appraised as to company
schedule and requested lead-times.Qualifications:
- High school diploma or equivalent
- Pass background check & drug screen
- 2 years related experience in customer service, scheduling or
equivalent combination of education and experience
- Stellar customer service skills
- Excellent and interpersonal communication skills
- The ability to cultivate and maintain strong relationships with
clients, customers, and technicians
- A clear and professional speaking voice as phones are a huge
part of the position
- The ability to type 40 + WPM with accuracy
- Knowledge of Microsoft Office Suite
- CRM Database experience we use a cloud bases CRM
- Strong organizational skills and high attention to detail
- General sales skills and aptitude
- Must be punctual dailyDesired Qualifications:
- Experience in HVAC or similar industry
Keywords: HI-VAC Air Conditioning Services, Fort Lauderdale , Customer Service Specialist / Office Assistant, Administration, Clerical , Fort Lauderdale, Florida
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