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Customer Service Specialist / Office Assistant

Company: HI-VAC Air Conditioning Services
Location: Fort Lauderdale
Posted on: June 24, 2022

Job Description:

Job DescriptionHI-VAC Air Conditioning Service in Sunrise FL. is family-owned and operated. We are South Florida's premier air conditioning service company servicing Plantation, Miramar, Pembroke Pines, Weston, Coral Springs, Sunrise, and the surrounding areas for over 40 years.Check us out online: We are looking for a dynamic Customer Service Specialist / Office Assistant to join our team, someone with a passion for serving customers, stellar communications skills, and ability to multi-task in high-volume environments. This position is the initial contact to our clients, and customers, answering phones, scheduling routine maintenance, and plays a vital role providing excellent service to our internal team & customers. Promoting product and services to customers. Reasons to Consider HI-VAC:

  • We are family owned and operated and treat all employees like family. You are not just a number here.
  • A+ BBB rated and 4.9 Google star rating. Customer service is our #1 priority!
  • We have been presented with several Distinguished Dealer Awards from the Trane Company. We meet the highest Trane standards for customer satisfaction and continuing technical education.
  • Medical coverage 50% paid by employer for employee
  • Spiff / bonus program!Job Title: Customer Service Specialist / Office Assistant Work Hours: Monday thru Friday; 8:00am to 5:00pm, with occasional overtime during peak seasons Pay Scale: up to $22.00 per hour depending on experience + Spiffs Benefits:
    • Medical 50% employer paid
    • Dental insurance
    • Vision insurance
    • Vacation Time
    • 401K with match
    • 6 Paid holidaysPrimary Job Function: Answer incoming calls, schedule customers routine maintenance, and providing Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead-times.Qualifications:
      • High school diploma or equivalent
      • Pass background check & drug screen
      • 2 years related experience in customer service, scheduling or equivalent combination of education and experience
      • Stellar customer service skills
      • Excellent and interpersonal communication skills
      • The ability to cultivate and maintain strong relationships with clients, customers, and technicians
      • A clear and professional speaking voice as phones are a huge part of the position
      • The ability to type 40 + WPM with accuracy
      • Knowledge of Microsoft Office Suite
      • CRM Database experience we use a cloud bases CRM
      • Strong organizational skills and high attention to detail
      • General sales skills and aptitude
      • Must be punctual dailyDesired Qualifications:
        • Experience in HVAC or similar industry

Keywords: HI-VAC Air Conditioning Services, Fort Lauderdale , Customer Service Specialist / Office Assistant, Administration, Clerical , Fort Lauderdale, Florida

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