Assistant Front Office Manager-Bahia Mar Fort Lauderdale Beach a DoubleTree by Hilton
Company: Hilton Worldwide
Location: Fort Lauderdale
Posted on: May 16, 2022
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Job Description:
An Assistant Front Office Manager is responsible for assisting
in the direction and administration of Front Office operations in
the hotel's continuing effort to deliver outstanding guest service
and financial profitability.
What will I be doing?
As an Assistant Front Office Manager, you would be responsible for
assisting in the direction and administration of Front Office
operations in the hotel's continuing effort to deliver outstanding
guest service and financial profitability. Specifically, you would
be responsible for performing the following tasks to the highest
standards:
* Assist in the management of all Front Office operations to
include, but not limited to, guest service and registration
(check-in/check-out), room inventory and availability, guest
service standards and initiatives, product quality, cost controls
and overall profitability, marketing initiatives, systems use and
management, budgeting and forecasting, department management,
policy and procedure implementation and enforcement and meeting
participation and facilitation
* Assist in monitoring and developing team member performance to
include, but not limited to, providing supervision, conducting
counseling and evaluations and delivering recognition and
reward
* Recruit, interview and train team members
* Assist in monitoring and assessing service and satisfaction
trends, evaluate and address issues and make improvements
accordingly
* Oversee the VIP guest process including, but not limited to,
reviewing VIP reservations and ensuring smooth
check-in/check-out
* Assist with up-selling techniques to promote hotel services and
facilities to maximize room occupancy and overall revenue
* Ensure team members have current knowledge of hotel products,
services, facilities, events, pricing and policies and knowledge of
the local area and events
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the
hospitality industry. Today, Hilton remains a beacon of innovation,
quality, and success. This continued leadership is the result of
our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest
experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our
communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key
attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the
lodging sector from luxurious full-service hotels and resorts to
extended-stay suites and mid-priced hotels. For nearly a century,
Hilton has offered business and leisure travelers the finest in
accommodations, service, amenities and value. Hilton is dedicated
to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision "to fill the earth
with the light and warmth of hospitality" unites us as a team to
create remarkable hospitality experiences around the world every
day. And, our amazing Team Members are at the heart of it all!
Keywords: Hilton Worldwide, Fort Lauderdale , Assistant Front Office Manager-Bahia Mar Fort Lauderdale Beach a DoubleTree by Hilton, Administration, Clerical , Fort Lauderdale, Florida
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