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Front Desk Receptionist

Company: Kelley - Uustal
Location: Fort Lauderdale
Posted on: January 16, 2022

Job Description:

Are you passionate about helping people?Ready to join a team that takes client service to a new level?
Kelley-Uustal--Trial Attorneys have dramatically improved the lives of the clients we represent. Our landmark cases have helped define standards for success in helping people who have suffered life-altering injuries from dangerous products and the negligence of others.--
We are consistently ranked in the Top Ten of "Top Workplaces" and "Best Places to Work."--Our work environment is innovative, energizing, and fun.
Job DescriptionIf you are seeking a position where you just answer the phone, this definitely will not be the position where you will thrive.--If you are a service-oriented person who wants to join a team that provides a world class experience and be valued greatly for your efforts, this may be the position for you.
Under the direct supervision of the Director of Client Experience, the Guest Services Coordinator provides impeccable customer service, empathy, and friendliness to everyone walking through the door.--You will be responsible for professionally administering all incoming calls, ensuring phone calls are redirected properly, and greeting guests in a professional, friendly, hospitable manner.
Responsibilities

  • Consistently provides a friendly and helpful manner with all incoming calls
  • Provides empathy and assistance to all of our potential, current and past clients
  • Accurately directs and transfers calls to the employee requested, or assists in directing the caller to the appropriate party
  • Welcomes all firm visitors and employees with a warm greeting, providing a friendly atmosphere in the lobby
  • Ensures visitors are offered a sense of hospitality, by offering beverages and/or assistance as needed
  • --Maintains a professional and inviting environment by keeping the lobby, conference rooms, and mock courtroom tidy
  • Provides assistance with setup of takedown of firm events
    Competencies
    • Exemplary, friendly, service-oriented phone etiquette
    • Excellent verbal communication skills
    • Punctual
    • Proven track record of providing exceptional customer service
    • Knowledge of MS Office (Word, Excel, Outlook)
    • Professional, polished appearance
    • Fully Bilingual (English/Spanish)
      Position Type and Expected Hours of WorkThis is a full-time position.--Days of work are Monday through Friday with occasional paid overtime.--
      Required Education and Experience
      • High school diploma
      • --Two years of customer service experience, some of which must include heavy telephone contact
      • Hospitality industry experience a plus
        We offer full-time employees a competitive compensation and benefits package including:--------------------Health, Dental & Vision plans.--------------------100% Employer paid life insurance.--------------------Dependent Care FSA.--------------------401K Retirement Savings Plan.--------------------Paid Time off starting at 12 vacation/personal days and 3 sick days.--------

Keywords: Kelley - Uustal, Fort Lauderdale , Front Desk Receptionist, Administration, Clerical , Fort Lauderdale, Florida

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