Office Coord Clerical Float Full Time
Company: Cleveland Clinic
Location: Weston
Posted on: April 4, 2021
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Job Description:
Job Details Supports clinic operations by direct involvement
with the physician(s) and nurse(s) of the department. Answers the
phone, triaging calls, schedules appointments, schedules diagnostic
testing and/or surgical procedures, obtains
referral/authorizations, maintains physician calendar and other
administrative duties. Responsibilities: * Supports clinic
operations by direct involvement with the physician(s) and nurse(s)
of the department.* Facilitates the access of patients to CCF
through direct patient appointment scheduling or by serving as a
liaison between patient and/or other medical departments.* Works
through and solves patient issues professionally and in a timely
manner. Produces error-free transcribed correspondence.* Takes and
relays phone messages for the respective area in a clear and
concise manner in accordance to CCF policy.* Assists with calendar,
meeting, and travel arrangements as requested and ensures proper
forms are completed.* Ensures all patients are rescheduled relating
to physician out days in a timely manner.* Orders supplies using
cost effectively, appropriate cost center numbers and correct
processes.* Utilizes correct pathway to retrieve lab and radiology
reports (via Net Access) and dictated reports (via Total eMed) as
needed.* Verifies and updates patient demographics and insurance
information. Identifies whether patient needs referral and/or
authorization and obtains referral and/or authorization when
necessary.* Ensures appointments are booked on proper case and add
any cases or schemes as necessary. Obtains proper information such
as PCP, referring physician, CPT/DX codes prior to entering request
into referral module.* Inputs reasons for all visits on all
appointments. Ensures same day add-on appointment is communicated
to appropriate department personnel. Ensures authorization is
secured for same day add-on appointment and same day inpatient
hospital admissions.* Ensures surgery packets are completed
correctly and delivered in at timely manner to OPS and Access
Plus.* Works in conjunction with nurse to reconcile day sheet with
charge tickets.* Assists other departments within the pod as
needed.* Maintains complete and up-to-date documentation and files
at all times, including product and service quotes.* Other duties
as assigned. Education: * Knowledge of medical terminology gained
through experience or formal course work.* Excellent customer
service, interpersonal, and oral and written communication skills.*
Basic arithmetic skills (addition, subtraction, multiplication,
division, percentage).* Strong computer skills, working knowledge
of (e.g., Microsoft Word, Microsoft Excel, e-mail software). Typing
competency with the ability to format, spell, punctuate, edit, and
proofread typed copy.* Ability to transcribe dictated
correspondence if needed.* Must have good organizational skill to
perform multiple activities.* Ability to be very flexible in
accepting department assignments. Certifications: * None required.
Complexity of Work: * All employees are expected to meet the
standards of performance outlined in the Organizational-Wide
Competencies listed below as applied to the position: World Class
Service Orientation: Includes attitude, behavior, interpersonal
skill, and problem solving that enable an employee to respond to
internal and external customer needs and expectations in a positive
manner.* Adaptability: Includes teamwork and flexibility needed to
fulfill job responsibilities including adapting to changes in work
environment and accepting supervisory feedback.* Efficiency and
Effectiveness: Includes quantity and quality of desired work, as
well as organization skills necessary to perform successfully.*
Essential Job Requirements: Includes adherence to all relevant
policies, procedures, and guidelines affecting the work
environment, including maintenance of required competencies and
communication skills.* Supervisory Responsibilities (if
applicable): Includes overall accountability for assigned work
group relative to operational goals, personnel requirements, and
budgetary constraints.* Note: The above stated duties are intended
to outline those functions typically performed by individuals
assigned to this classification. This description of duties is not
intended to be all inclusive nor to limit the discretionary
authority of supervisors to assign other tasks of similar nature or
level of responsibility. Work Experience: * Minimum two years
medical office experience and/or a minimum two years medical
insurance experience. Physical Requirements: * Able to relate to
other health care workers and develop productive work relationships
with peers and physicians.* Projects a cooperative, positive
helping demeanor and is able to perform well under stressful
conditions.* Is flexible and able to adjust to changes in
assignments.* Able to work under minimal supervision, prioritize
workload and meet required deadlines.* Ability to sit for long
periods of time, work in front of a computer monitor and use
keyboard for sustained periods of time.* Able to walk about the
department and hospital and lift and carry paper, notebooks up to
10 pounds without assistance.* Fast-paced, very active position.
Personal Protective Equipment: * Follows Standard Precautions using
personal protective equipment as required for procedures.
Keywords: Cleveland Clinic, Fort Lauderdale , Office Coord Clerical Float Full Time, Administration, Clerical , Weston, Florida
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