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Customer Support Engineer

Company: Corvee
Location: Fort Lauderdale
Posted on: January 15, 2022

Job Description:

Who We Are

The name "Corvee" refers to the first recorded type of tax in human history. It was one of the main catalysts for the French Revolution. Our goal is to take this name and reinvent the way that we as accountants, business owners and individuals deal with taxes. People love our software-and it turns out that people love working here, too. We're proud of our amazing high-growth and this is all due to our best and most important asset: our employees !

If you've got a data-driven mindset, and enjoy being in a role where you are empowered to delight customers by using key insights to continue to build and scale our phenomenal product, we'd love to have you read on!

Position Description

The entry-level technical support representative will be responsible for answering customer calls and providing expert guidance and advice to customers. The ideal candidate should have extensive customer service skills and feel comfortable employing these skills in a high-volume environment. The technical support representative will address customer concerns, complaints and inquiries in a professional and compassionate manner. Representatives should also be able to explain technical aspects to customers using easy-to-understand language.

How You'll Contribute
Offers technical support to users by responding to questions and concerns
Troubleshoots common issues, and tries all means to resolve issues before directing clients towards another department, if further assistance is needed
Maintains all response times within governed SLAs
Closes and resolves support tickets within the MTTR
Identifies problems and guides clients through corrective steps
Assists clients with disabilities by suggesting various devices and techniques
Improves system performance by solving problems and recommending effective changes, i.e. enhancement requests, bug fixes
Periodically updates knowledge base by maintaining personal networks and participating in educational opportunities
Writes and maintains documentation in order to improve client references

What You'll Bring
2+ years of experience in a Customer Support role in a high growth or SaaS organization
Superior problem-solving capabilities
Excellent customer service skills
Excellent communication skills
Computer proficiency
In-depth understanding of a wide variety of operating systems
High focus on quality and customer satisfaction
Previous support experience in a software company a must
Tax knowledge preferred

What We Bring
Unlimited PTO Package
10 Company Holidays
Company equity (Participation Units)
401k Plan with company contributions
100% Paid Health Insurance
Paid Parental Leave
Awesome Co-Workers!

Corvee is a 100% #remote company, and will continue to be digital-first.

We won't be changing our minds and going back to an office. Team members want flexibility, balance, and the freedom to work from anywhere, and we fully support that.

Who We Are

Corvee empowers accounting and tax professionals with a suite of solutions designed to build, grow and optimize their firms. We work with firm professionals in the specialties of tax, accounting and financial advising.

Corvee provides a bundle of solutions for each specialty including tax planning and client collaboration software, firm growth and development programs and wealth management advisor partnership opportunities.

Built with the help of on-staff tax and accounting experts, the all-in-one suite is designed to help firms increase revenue and improve efficiency, while providing the highest value and insight to their clients.

An Equal Opportunity Employer--M/F/D/V

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

Keywords: Corvee, Fort Lauderdale , Customer Support Engineer, Accounting, Auditing , Fort Lauderdale, Florida

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